What is a game download?
Epilepsy Warning
How do I contact technical support?
How do I give a game as a gift?
What is the BoontyBox?
Why do you need my email?
What about cookies?
Can I also play on a Macintosh?
Are all the games in my language?
Can I try a game before buying it?
Will I receive my game on a CD by post?
Who is Boonty?
How do I download a game?
How long does it take to download a game?
Is downloading legal?
Is my PC compatible?
Where are the games I download saved?
Do I need to be connected to the Internet to play the downloaded games?
What is the Download Manager?
How do I purchase?
What payment methods are accepted?
How do I know that the payment is secure?
Can I copy the games I have purchased?
What happens if I lose the game I have purchased?
My game doesn’t work on my computer, can I get a refund?
What is the transaction code?



What is a game download?

Digital distribution is a new platform which allows you to play video games by immediately downloading them to your computer via the Internet.
This allows you to obtain video games from the best publishers in a easy, practical and legal way. And all just a few clicks away!
The main advantages of the download service are:
• Immediate availability of games. Play just moments after having decided to purchase the game!
• The best games catalogue including the most recent and most popular titles in the market. The best video games directly available from your home!
• Free demos. No need to think twice before buying - try it out for yourself and then decide!
• Share your games with your friends (send as gifts, send demos …).
• Complete security, guaranteed virus free. Download and play with no risk!
• Benefit from discounts, tokens, gifts (by subscribing to the newsletter).
• A simple and immediate purchase.
• The guarantee to be refunded if you are not satisfied within 3 days. Purchase with complete peace of mind!
• Permanent customer service available for a completely user friendly purchase and use.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Epilepsy Warning

Legal notice: “Some people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life.
Such people may have a seizure while watching images or playing certain video games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights or patterns, consult your doctor prior to playing. Precautions to take during use: - Avoid playing if you are tired or have not had much sleep. - Make sure that the room in which you are playing is well lit. - Rest for at least 10 to 15 minutes per hour while playing.”

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


How do I contact technical support?

If you encounter any problems please contact our customer service by clicking here.
The email that you used when downloading or purchasing will be your identifier for all communication with our support team.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


How do I give a game as a gift?

Give a game for Christmas, a birthday, or just for pleasure. It’s easy! Use our search engine or simply navigate through the menu headings and click to select the game you wish to purchase from more than 1,500 titles. Just like a real gift the person will then receive a message from you in their inbox with a link to download the gift as well as the code to unlock the game.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


What is the BoontyBox?

It is completely secure software, developed by our team to simplify the download of our 1,500 PC games. Once installed on the desktop of your computer, Boontybox allows you to easily download your favourite games. For more information on how it works and to download it, please go to: Boontybox.com

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Why do you need my email?

• Your email is used to send a payment confirmation message. This message contains the transaction code which is the backup key for your game in case of loss. It is also your proof of purchase.
• In general this email will be your identifier for all your operations: game trials and purchases, subscription to our newsletter including special offers, contact with customer services.
• At any moment you can request to be removed from the Cafe.com promotional mailing list by clicking on the unsubscribe link which you will find in all of the electronic messages we send.
• When registering you can also un-check the box ‘I wish to receive the newsletter’.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


What about cookies?

Cookies are information that is stored by your browser on the hard drive of your computer. We use cookies to recognise you when you return to Cafe.com. Our cookies do not include any personal information and can be deleted by clicking on the Options menu of your browser.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Can I also play on a Macintosh?

Downloadable games are currently only available for PC, but we are presently working on a selection of games for Macintosh. To stay informed of the launch of this service we invite you to subscribe to our Newsletter. To receive the "Downloadable games" newsletter from Cafe.com, click here.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Are all the games in my language?

Please note some games which have a trial period are in English. We strongly recommend testing the game if possible in order to verify the language. A search engine allows you to specify the language of your choice.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Can I try a game before buying it?

Most of the games in our catalogue have a time limited trial period. Just click on the button ‘Play for free’ in the product description to download, install and try the game. There are however certain games which do not have a trial period.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Will I receive my game on a CD by post?

When you purchase a game you will not receive a CD by post. Downloading games has the advantage of making your favourite games available by just clicking, 24 hours a day, 365 days a year! And in case you lose or change your computer, this is not a problem; the game still belongs to you.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Who is Boonty?

Created in 2001, Boonty (www.boonty.net) is the recognised European leader in sales of downloadable games. Boonty is an international company with offices in New York (USA), Paris (Europe) and Singapore (Asia).
Many publishers work with Boonty such as Atari, UbiSoft, Sega, Wildtangent, GameHouse, Eidos Interactive, Zylom, Nobilis, Dreamcatcher, … just to name a few!
Boonty is also the largest site of downloadable games with more than 1,500 PC games available to date. Each week you’ll find the latest game releases, previews, the top ten and our best promotional offers!

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


How do I download a game?

Click on the buttons ‘Play for free’ or ‘Download game’ corresponding to the game you have selected. Then click on ‘Download’. This will begin downloading the ‘Download Manager’ software which manages the 1,500 available Boonty games to make downloading easier.
Thanks to this software you can stop a download, whether intentionally or not, and resume later. Click once again on ‘Download’ to start the full download of your game at your own pace!

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


How long does it take to download a game?

The duration of a download depends on the size of the game as well as your Internet connection speed. The average download time is shown in each product description.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Is downloading legal?

Downloading games on Cafe.com is totally legal. Cafe.com makes sure to always acquire the rights to a game from the publisher before making it available for download. You can therefore test, purchase and give any of the games from the Cafe.com catalogue with complete peace of mind.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Is my PC compatible?

For best results, make sure to check the game’s minimum system requirements in its product description before downloading or purchasing the game. If you have a firewall, we strongly recommend that you deactivate it when purchasing and when launching the game for the first time to avoid any problems. We also recommend downloading the latest version of Microsoft’s DIRECTX 9.0 to assure the best use of our service: click here

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Where are the games I download saved?

By default, they are saved in the folder C:\Program Files\BoontyGames, but you can also store your games in a personal folder you can create yourself.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Do I need to be connected to the Internet to play the downloaded games?

No, once the game is completely downloaded and installed on your PC, you can play without being connected to the Internet. On the other hand, stay connected if you want to play and download a new game at the same time.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


What is the Download Manager?

The Download Manager is software developed by our technical team which allows you to manage your downloads as you like. You can stop or resume your downloads at any moment, whether the interruptions are intended or not. This completely secure software makes downloading your games from among more than 1500 titles very easy.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


How do I purchase?

To purchase follow these steps:
1. Download the game of your choice (by clicking on the buttons ‘Play for free’ or ‘Download game’).
2. Follow the instructions to install the game.
3. Run the game, select ‘Buy this game’ and follow the instructions.


If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


What payment methods are accepted?

You have the most efficient payment methods on the Internet at your disposal:
• VISA
• Mastercard
• American Express


If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


How do I know that the payment is secure?

When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select ‘Properties’. The URL displayed will begin with ‘https’; ‘s’ stands for security.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


Can I copy the games I have purchased?

You can indeed copy the games you have downloaded. However the game will not be unlocked when you install it on a new computer. You will need to enter the transaction code that you received via email when purchasing your game to unlock it again. To efficiently archive your games, we recommend that you copy only the executable file (game.exe) in order to unlock it correctly on a new PC.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


What happens if I lose the game I have purchased?

No problem. If you lose your game due to a user error or a problem with your computer, it can be easily reinstalled on your computer.
1. First option, if you have kept the purchase confirmation email: download the game again, click on ‘I have already purchased this game’ and enter the transaction code shown in your email.
2. Second option, if you didn’t keep the purchase confirmation email: go to this link and follow the instructions: click here

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


My game doesn’t work on my computer, can I get a refund?

If you are not satisfied with your game, we will refund your order entirely if you send your request within 3 days to the following address: click here


If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.


What is the transaction code?

The transaction code is your proof of purchase. This code is sent by email when your game purchase is confirmed. Keep it in a safe place; you will need it to unlock your game in case of a problem.

If you have not found the answer to your problem please click here to ask your question directly to customer support. If your problem concerns a purchased game you will receive an answer within 48 hours.
Please note: customer support is exclusively via E-Mail.